Goods, Consumers and Remedy – Who Is Protected?
The Australian Consumer Law ( ACL ) offers protections to consumers. The main protections relate to: faulty or unsafe products and services; and unfair treatment from businesses What are faulty or unsafe goods? The definition of what can be faulty goods is quite broad, however, in general faulty goods are those that fail to meet the industry’s acceptable standard in relation to its expected use, working condition and safety. In a nutshell, the goods are not what you asked for. Your rights when you purchase goods or services? The goods you purchase, among other things, must match descriptions made by the salesperson or advertiser on packaging and labels and in advertising. The goods you purchase must also be fit for the purpose the salesperson told you it would be fit for and for any purpose you made known to the salesperson prior to purchasing it. The goods you purchase must also have spare parts and repair facilities available for a reasonable time after purchase unless the...